Privacy Policy

    At Trewollas we respect your privacy and aim to comply with the latest data protection regulations. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

    Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.   Please note that this policy may be altered in the future. It was last updated on 24.5.2018.

    Who collects the information?

    The information is being collected by Trewollas and the person responsible for handling data is Heather Stack, who can be contacted via email at hstack@hotmail.co.uk

    How do we collect information?

    Information can be collected in the following ways:

    • If you contact us via our enquiry form

    • If you make an online booking

    • If you telephone or email us

    • If you book through a third party website such as Tripadvisor or Owners Direct

    What information is collected?

    For enquiries and/or bookings we will only collect the minimum information required for the purposes of being able to contact you and make an accurate record of the booking, your requirements and process any payments relating to it. We hold your bank account details so we can return your security deposit after the holiday or we can send a cheque to you if you prefer.

    How is your data used?

    When you contact us or make a booking, your data is used for managing your holiday requirements and communicating with you.

    Some data will also be used for internal record keeping (e.g. for the accounts that we are legally obliged to maintain), and to help us assess how to improve the services that we offer.

    Who has access to your information?

    We will not sell or rent your information to third parties. We will not share your personal information with third parties for marketing purposes. We will share your names and your holiday booking requirements with our housekeepers Cornish Cottage Care.

    Your consent

    We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: hstack@hotmail.co.uk.

    How you can access and update your information

    The accuracy of your information is important. If you change your email address, or if you believe any of the other information we hold is inaccurate or out of date, please email us at: hstack@hotmail.co.uk  You are welcome to ask for a copy of the information we hold about you, and this will be emailed to you free of charge.

    Your right to restriction

    You may choose to restrict the collection or use of your personal information please notify us of your requirements at hstack@hotmail.co.uk

    Your right to be forgotten

    Data will only be stored for as long as it is needed. Unnecessary data will be erased.

    The security of your information

    When details such as your name and email address are submitted via a contact form or email, this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

    Links to other websites

    Our website contains links to other websites of interest. You should note that we do not have any control over those websites, and so cannot be responsible for the protection and privacy of any information which you provide whilst visiting them.

    Cookies

    A cookie is a small file sent to your computer's hard drive by a web page that you visit. Cookies allow web applications to recognise your device (not you personally) as you move from one page on the site to another, or if you revisit the site within a certain period of time. If you express a preference on a web page, for instance, that preference can then be recalled in the future. A cookie in no way gives us access to other files on your computer or to any other of your device's functions.

    We use traffic log cookies to compile statistics about the popularity of pages on our site and about how people have arrived here. This helps us improve our website. We only use this information for statistical purposes.

    Acceptance of these terms

    By using our website, you signify your acceptance of the terms of our privacy policy. If you do not agree to the terms of our privacy policy, please do not use our website. Your continued use of our website following the posting of any changes to our privacy policy will mean that you accept those changes.